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| Shipping & Returns |
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Shipping
In general, component orders will ship in 1 business day and built systems will usually ship in 3 to 5 business days.
Cutoff time for shipping UPS 3 Day, 2nd Day or Next Day Air orders same day is 12 PM Pacific Standard time. All orders placed after 12 PM Pacific Standard time will usually ship the following business day.
Actual delivery time depends on the shipping method chosen.
Returns
If the Opus Solutions Inc. technical support staff determines that a part is defective,
a replacement can be sent to Purchaser under the Shipping Policy detailed in the next section after Purchaser obtains a Return Merchandise Authorization (RMA) number.
Purchaser must contact by phone or via the RMA request form (located in the Support section) our technical support service to obtain an RMA number before attempting to return any part.
Parts returned without first obtaining an RMA number shall not be accepted, and in any case,
shall not be repaired or replaced.
The Purchaser must pre-pay shipping costs including insurance for any defective system or parts returned under this warranty.
Opus Solutions Inc. shall not be liable for risk of loss or damage during shipment of your returned system or parts if you fail to insure the shipment.
All products must be shipped back to Opus Solutions Inc. in their original or equivalent packaging (all electronic devices must be secure from mechanical or static electricity damage,
otherwise warranty will be void). Opus Solutions Inc. will ship the repaired or replacement product(s) to Purchaser via Ground Service (freight prepaid) if you use an address in the continental United States.
For shipments to other locations, Purchaser must pre-pay any shipping charges, insurance, export taxes, custom duties and taxes including VAT taxes,
or any other charges associated with transportation of your Opus Solutions Inc. products.
Purchaser assumes the risk of loss. Opus Solutions Inc. shall not be responsible for failure of the delivery service to make on-time delivery.
If Purchaser requests a shipping method other than Ground Service,
Purchaser must pre-pay the difference in cost before Opus Solutions Inc. will ship the replacement product.
Thirty-Day Money Back Guarantee
If you are an end-user customer who purchased products directly from OPUS Solutions, Inc., you may return the product to OPUS Solutions, Inc. within thirty (30) days of the purchase date for a refund of your purchase price. Shipping charges and insurance are not included and will not be refunded to you.
If your purchase was made by credit card, a 10% service charge against the total invoiced amount will be deducted from your refund.
Custom ordered components that have been added to a preconfigured OPUS Solutions, Inc. computer system will be subject to a 20% restocking fee. You must ship the computer system to OPUS Solutions, Inc. in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Returned products must be in as-new condition, and include all software, software license certificates, diskettes, CDs, manuals, components, cables and all other items that were included with the original packaging. Failure to meet this requirement will result in a restocking fee (20%) being deducted from your refund.
You must follow the conditions outlined below in order to obtain your refund: Before any return, an RMA number must be obtained from OPUS Solutions, Inc. in accordance with the aforementioned RMA Policy.
To receive a refund, the returned product must be received at our factory within fourteen (14) days from the date that the RMA is issued and within thirty (30) days from the purchase date.
If your product is not received within fourteen (14) days of the RMA being issued, but it is received within thirty (30) days of your purchase date, then you shall be charged 20% of your invoice amount as a restocking fee.
If your product is not received within thirty (30) days of your purchase date, then you shall not be entitled to any refund.
Upon OPUS Solutions, Inc. receipt of your returned product and verification that it has not been damaged, altered or is missing any other original shipping items, you will receive a full refund normally within fourteen (14) days from the date the product is received.
Your refund amount will be reduced for any missing parts, components, other original shipping items or damage or alteration to the product.
OPUS Solutions, Inc. will not accept any unauthorized returns. Any merchandise returned without first obtaining an RMA number shall be rejected and returned to you at your expense.
If shipping costs are not paid and the product is returned to OPUS Solutions, Inc., then you shall be charged a storage rate in the amount of $10.00 per day of storage.
Warranty
All Products (components) sold are covered under a one year limited warranty.
The warranty will be void if there is evidence of damage, misuse, or modification by the customer.
If notified within 30 days of the ship date, Opus Solutions Inc. will arrange an RMA and – provided the warranty has not been voided -- will exchange your item.
Unless otherwise stated on the Product page, a one-year manufacturer’s warranty applies to all Products.
After the 30 day period, customers must return the product directly to the manufacturer.
Exclusions: Under Opus Solutions Inc. Warranty & Support Program,
- coverage will not apply to defects or damage resulting from:
- Improper packing during return shipment to us
- Smoke damage from fire or tobacco smoke
- Damages for loss of data or software restoration
- Disasters such as floods, fires, winds, earthquakes or lightning
- Water damage of any kind
- Incorrect installation of hardware, software, and/or accessories
- Failure to provide the proper installation environment
- Peripherals not purchased from Opus Solutions Inc. or unauthorized attachments
- Service by any other service center
- Any other type of abuse, misuse, physical damage or neglect
- Or where the serial number or rating label has been removed, defaced or altered
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